Frequently Asked Questions

WHO ARE BUNKNEEZ?

We are a new brand, launched on the 28th March 2016. We are a British brand with a goal to make natural and organic toiletries accessible to everyone. BunKneez is the fun and easy way to be sure that your child's skincare and hair care are completely natural. We care deeply about what goes on your babies and children skin. We are a brand that is committed to the safety of the products you use on your little one(s) skin and scalp. We are a fun brand but we also educate people about the benefits of using natural and organic ingredients and why chemicals products are harmful. Our brand is not just for us and our children, it is a brand for you and your children.

 


ARE ALL YOUR PRODUCTS SAFE FOR ME TO USE ON MY BABY FROM BIRTH?

All our products are safe for you to use on your baby from birth, even our hair range.

 

ARE YOUR PRODUCTS VEGAN-FRIENDLY?

Yes, 7 out of 8 of our products are vegan-friendly, Honey Bee, our yellow bunny, loves bees and she would not be pleased with us if we put her bees to work! Two of her bees did sneak off one day so unfortunately our Argan and Shea Moisturising Conditioner is not a vegan-friendly product yet but we are working on it. Our products have never and will never be tested on animals. As you can see, we love all animals. Bunnies are our favourite, so we refuse to test any of our products on animals.

 

HOW NATURAL ARE YOUR PRODUCTS, REALLY?

We are very natural. If you look at our ingredients you will see that we probably use more natural ingredients in our products than any other brand in the world. Half of our products are 100% natural and organic and the other half is up to 98% natural. All of our products contain *certified organic ingredients.

 

WHAT DOES THE PINK, BLUE AND GREEN SHIELD STAND FOR?

The pink, blue, green and yellow shield can be found on all of our products. This shield is our special promise to you that not only do we care about what you put on your little one's skin but also that we promise to use only the best natural ingredients in our product and we promise to keep developing and testing until our products are the safest in the world. We promise to keep our products vegan-friendly and as natural as possible.


 

WHAT IS A CREAMY HAIR MOISTURISER?

It is our new and innovative hair detangler for kids hair. We know it is very hard to find good products for children with dry, tangled, frizzy and unruly hair and that is why we spent years formulating this amazing hair detangler. If your child has dry, frizzy, tangled or unruly hair you will find that this is the best thing you will ever buy for their hair.

 

CAN ADULTS USE YOUR PRODUCTS AS WELL?

Yes, our products can be used on adults as well as newborn babies and older children. They will provide nothing but outstanding results no matter what your age is.

 

WHY ARE YOUR PRODUCTS FRAGRANCE-FREE?

If you are trying to reduce the number of chemicals in your little one's products then buying products with fragrance defeats your purpose. Although fragrance oils give products a lovely smell they are often made with a large number of undisclosed chemicals. These chemicals do not need to be individually listed on the label and can simply be listed as "parfum". So when you see parfum listed on the label of your products it means beware of chemical overload. Also, it is recommended that children under the age of 3 years old do not use products with essential oils or fragrances as it absorbs into their skin. Because we care what goes on your baby's skin we tend to avoid adding unnecessary chemicals to our products. We believe that the more natural ingredients we use the better and safer our products are.



ARE ALL YOUR PRODUCTS FRAGRANCE-FREE?

All of our products contain no scent or fragrance at all, not even essential oils. We keep all our products unscented so it is suitable for all skin types including sensitive & eczema prone skin, That is our guarantee.

 

WHEN WILL I GET MY PRODUCTS?

After you have completed your order, it is usually shipped within 24 hours. If you are in the UK you should receive your order to you within 2-5 days. For international orders please allow 7-14 working days before you receive your order.

 

WHAT IF THERE IS A PROBLEM WITH MY ORDER?

It is very rare for us to make an error with your order but should you find that for any reason that you have a problem with your order then please contact us at your earliest convenience. You can email us at info@BunKneez.com Our customer service reps Ellie and Zoe will be happy to remedy the problem as quickly as possible.